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Patient Guide

We welcome you to GBH American Hospital; this guide gives important information about our services and facilities. Requesting you to spare few minutes for reading it. On behalf of the entire team at our Hospital, we wish you a comfortable stay and a speedy recovery.

The Facilities and Services are as follows:

  1. Admission
  2. Cashless & insurance admission
  3. Medical care services
  4. Surgical Patients
  5. Nursing Care
  6. Pharmacy
  7. Dietary Services
  8. Visitor information
  9. Ambulance services
  10. Billing
  11. Discharge
  12. Taking care of your personal belongings
  13. Telephone & Room Transfers
  14. WIFI Services
  15. Tipping
  16. No Smoking Policy
  17. Security
  18. Maintenance
  19. Feedback & Grievance system
  20. Important Contact Numbers

OPD Timing

Morning- 9:30 AM – 2:30 PM
Evening – 5:30 PM – 7:30 PM
Emergency Services 24*7

Admission

To begin the process, you or a member of your family will need to meet our reception executive at the reception, situated on the ground floor. Kindly bring the admission note from your treating doctor for the same or admission form from the emergency. The allotment of a specific room is based on its availability.

The registration form will have to be filled with the necessary information, which is mandatory for us to register you as a patient. (In the case, if you are not already registered with us). The slot for your surgery will be booked by your treating surgeon. In case of cancellation of the surgery due to medical reasons, an appropriate message shall be conveyed by the Doctor.

The deposit for admission has to be paid prior to the admission. In case you want to avail the cashless services, please contact the corporate desk in advance to help you with the requisite formalities.

Cashless/Insurance Admission

In case you are availing the cashless facility, inform the insurance cell as soon as possible to have a smooth functioning, also hand over your pre-authorization forms. In case, your TPA approval is not sanctioned, or you do not provide the approved pre-authorization form at the time of admission you will be treated as a self-paying patient.

Please note the following additional points:

Please bring along with you, TPA ID card, patient photo ID proof and 3-4 years Policy papers. It is mandatory to bring your concerned medical records at the time of admission.

Medical Care Services

Your consultant doctor at GBH American Hospital will be responsible for your specific medical treatment while you are in the hospital.

Surgery Patients

In this case, you will be asked for a deposit. This deposit is payable at least 24 hours before the operation. The professional charges will be intimated to you, by your doctor. The hospital charges can be obtained from the billing department.

All bills have to be settled either through Cash / Debit Card / Credit Card. The hospital does not routinely accept cheques.

Nursing Care

Our nursing staff will attend to you after admission to the ward. She/He will familiarize you with the room, the bed head panel switches and the nurse call device, which you may use to call the nurse. He/She will also inform you about the rules regarding the meal and doctor rounds and treatments. In case, you have specific nursing needs please inform the nurse in-charge of the floor.

Pharmacy

Your medication will be prescribed by our doctor. It will be provided by the hospital pharmacy. Hospital policy does not permit medicine to be sourced from outside.

Dietary Services

Food is an important part of the services rendered. The menu is personally supervised by our team of dietitians. We serve only vegetarian food. You may give your choice of cuisine to the dietitian after admission. You are requested not to leave food in the room, as this attracts the pests. The hospital does not permit food from outside. Non veg food is strictly not allowed. The meal service timing for the patient is as follows:

Service Timing
Early Morning Tea 06:30 AM - 07: 30 AM
Breakfast 07:30 AM - 08:30 AM
Lunch 12:30 PM - 01:30 PM
Evening tea 03:30 PM - 04:30 PM
Dinner 07:00 PM – 08:00 PM

You are requested to have the meals at the designated time to avoid inconvenience.

Permitted from outside.

Visitor’s Information

In the rooms/wards, only one attendant may stay with the patient. A pass for this has to be obtained from the Reception. The security staff will ask to see this pass. Therefore, you are requested to please keep the pass ready for checking. Separate passes are issued for critical care units and operation theaters. Please get in touch with the reception for the same. These passes are to be returned to the hospital after the transfer or discharge of the patient.

Fresh Flowers are not allowed in the inpatient areas.

Visiting Norms

Area Morning Evening
Wards 11:00 AM to 12:30 PM 06:00 PM to 07:30 PM
Critical Care Units 7:30 AM to 08:30 AM

Visitors are not permitted at any other time. Nurse may ask visitors to leave the room if the patient’s condition so warrants or if hospital policies are not being followed. Your co-operation is solicited.

Ambulance Services

The hospital has the reasonable facility of ambulance services. Please contact the main reception at extension number (9) for availing the services of the same. You may also get in touch with nursing staff for further information.

Billing

Financial arrangement for your hospitalization stay must be made prior to your admission. You may contact the billing department for updates on your bill during your stay. Schedule of deposits, bed charges and Operation theater charges are subject to change without prior notice. It will be advisable to ask your treating doctor especially for surgical cases about details of doctor fees prior to admission.

Refund of Cash on Discharge

Refund is done by cash at the time of discharge. Refund is also done by cheque after seven working days from the day of discharge. In case the payment is made by a credit/debit card, the refund cheque is issued in favour of the card after the realization of the amount.

Discharge

  • Discharge from the hospital is normally given up to 10 pm daily.
  • An approval and written order from your consultant doctor is required for the discharge process to be initiated.
  • The discharge process may take up to 4 hours for the completing of all the formalities.
  • A copy of final slip, indicating your financial clearance will be handed over to you by the billing staff. Kindly produce this at the nursing station of your ward.

Discharged patients are requested to vacate the room as early as possible, preferably prior to 11 am. Staying beyond this time will necessitate an additional charge. Your co-operation is requested.

Your Personal belongings

Pack light when you come to the hospital for admission. You will be provided with hospital clothing. The toiletries shall also be provided to you by the hospital, please ensure that all your jewellery & valuables items are removed and kept at home or in the safe custody of your relatives.

Telephone & Room Transfers

Every private room has a telephone that enables you to make calls within the hospital. Please dial 9 from the room telephone for any information. No calls are permitted in the critical care units.

Request for room/change if any, may be made at the Nursing counter.

WIFI Services

WIFI Service will be available in Executive Deluxe area. For password, you may contact the IT team on extension 447.

Television

A package of channels is provided to each single room.

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Tipping

We discourage tipping to the hospital staff.

No Smoking Policy

Smoking and consumption of alcohol is prohibited for all patients and visitors. Strict adherence to the same needs to be maintained.

Security

For security reasons the number of visitors in the patient area is restricted.

Maintenance

Preventive maintenance of all equipment in the room is routinely and thoroughly done before admission of a new patient. If you need any assistance regarding any air conditioning, electrical or plumbing issues in your room, please inform the in-charge nurse on the floor or reception desk.

Feedback and Redressal

We are interested in knowing about your experience as a patient at GBH American Hospital. Please complete the feedback form available at the floors. Your suggestion will help us to serve you better.